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Mecu wins awards and happy customers

12/11/2009

mecu, one of Australia’s largest credit unions, was one of the very few Australian financial institutions to report an increase in profit this year. mecu’s post-tax profit rose by 4.36% to $18.314 million taking member reserves to $209 million up 15.8%.

‘We are now one of Australia’s most successful credit union’s in terms of work place culture, financial performance, strength of balance sheet and customer satisfaction and this wouldn’t be possible without a values based approach to banking’, stated CEO Phylip Doughty.

mecu member satisfaction is at 93% and staff satisfaction is up from 86% to 88% representing world’s best practice.

In 2009, mecu won three AFR Smart Investor Blue Ribbon Awards including Best Credit Union of the Year, Variable Rate Loan (for our premium Home Loan) and Low Rate Card (for our Low Rate Visa Credit Card at 8.89%).

Source: mecu

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