St George: Bank of the year

16/11/2009

St.George reported strong customer metrics for the year ending June 2009, retaining its comfortable lead over the majors on both customer satisfaction (76.6 per cent - an increase of 1.4 per cent and a 4.3 percentage point lead over the average of the majors) and customer advocacy (with Net Promoter Scores improving by 3.9 points, maintaining a healthy 6.6 point margin over the majors).

The Bank has continued to invest in the community with new sponsorships including the St.George Melbourne Marathon and the St Kilda Football Club, which will expand to a new three year partnership with the Bank becoming the Saints financial services sponsor commencing season 2010.

This season St.George Bank also becomes the major sponsor of the St.George District Cricket Club in Sydney.

St.George has received significant industry recognition and awards throughout the year including the AFR Smart Investor "Bank of the Year", Money Magazines "Home Lender of the Year" and the World’s Best Customer Contact Centre.

St.George Bank employs 5,700 staff, operates over 400 branches and provides its customers with fee free access to over 2,950 ATMs throughout Australia.

Source: St George Bank

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