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Westpac says: talk to our branch manager

30/10/2009

Westpac is progressively restoring more than 600 new Bank Managers nationally. Westpac is investing in a more localised model of banking including bringing back the Bank Manager who has the autonomy to make decisions for customers locally and to provide personal advice.

300 are already in place with every branch to have a Bank Manager by mid 2010.

Research is telling us that people are fed up with a lack of personalised service and they want to talk to a real person who is accessible, consistent and has the authority to make decisions at their local branch,” said Jason Yetton, General Manager - Westpac Retail Banking.

“Unsurprisingly, it’s the Bank Manager, who ranks as the second most trustworthy community figure after the local GP and who is on par with granny and granddad when it comes to offering reliable financial advice.“

Source: Westpac

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