Information we will collect
InfoChoice is part of the iSelect group of companies (collectively “we/"us”/”our”).
We are committed to protecting the confidentiality of your personal information. This policy explains the steps we have taken to ensure that we comply with the Privacy Act 1988 and any relevant Health Privacy Principles under State legislation.
Why do we collect your personal information?
We collect personal information in order: to provide services and products to you, ensure we comply with the requirements of our participating insurers and service providers, maintain and improve customer services, meet our legal obligations and advise you of our other products or services which may be of interest to you.
Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with the services and/or products you are applying for.
What Personal Information do we Collect?
We collect personal information about you and/or your family, where applicable, when you apply for or purchase a product offered on www.infochoice.com.au or when you enquire about or purchase a product or service offered by one of our businesses via our contact centre. Where possible, we will collect personal information directly from you, or from a person authorised by you.
The types of personal information we collect may include:
- identifying and contact information, such as name, date of birth, residential address, email address and contact telephone numbers;
- information about you, your partner/family members (including date of birth, employment (where applicable), claims history and insurance coverage status);
- financial information, such as credit card details;
- where applicable, sensitive information, for example information about the health of prospective insured customers and whether there are any medical conditions and/or family medical history; and
- information about your activities, including but not limited to sporting and other lifestyle interests.
How Might we use or disclose your Personal Information?
We may use or disclose your personal information to: any of our companies, our participating insurers, professional advisers, service providers, payment systems operators and financial institutions, and organisations authorized by us to conduct promotional, research or marketing activities.
In some circumstances we are entitled to disclose your personal information to third parties without your authorization such as law enforcement agencies or government authorities.
Correction and Access to your information
We aim to ensure that the personal information collected, used or disclosed is accurate, complete and up-to-date. We will take reasonable steps to ensure this occurs. If you believe that your personal information is not accurate, complete or up to date, please contact us by telephone on 03-9276-8000, via email to email@example.com or address your request to the Privacy Officer, 294 Bay Rd, Cheltenham VIC 3192.
You will not be charged for accessing your information, although we might have to charge the reasonable cost of processing your request, including photocopying, administration and postage.
Links to Third Party Sites
Whilst links to third party websites are provided on our website, we are not responsible for the content or practices of these third party websites. These links are provided for your convenience and do not represent our endorsement of any linked third party website. We recommend that you check the privacy policies of these third party websites.