CBA wants to be the good guy

12/11/2009

Commonwealth Bank's target is to become the number one ranked bank for customer service by June 2010, said CEO Ralph Norris yesterday at the bank’s annual meeting in Perth. Norris conceded that there had been some shortcomings in CBA's lending conduct regarding Storm Financial clients.

"We have also committed to putting right any wrongs on our part and we are proactively offering assistance to those facing hardship through the establishment of a resolution scheme, which is providing swift and fair resolution for affected customers," he said.

Norris reassured BankWest customers that there would be no breakup of the WA based bank which CBA purchased last year.

"I would like to also reassure our BankWest customers that the BankWest brand, which is iconic in WA, is here to stay and will compete alongside our Commonwealth Bank branches," Mr Norris said.

Source: The Australian

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