Subscribe to InfoChoice to receive

Special offers
Exclusive offers
Market data, trends and insights

Home / News / Mutuals get over 90% customer satisfaction

Mutuals get over 90% customer satisfaction


According to the latest Roy Morgan monthly poll, Australia’s big four banks received an average customer satisfaction result of 81.1 per cent. The mutual banks and credit unions achieved a satisfaction rating of higher than 90 per cent.

“We see through these figures the outstanding relationship our industry has with customers and the way the customer-owned business model delivers for consumers,” Abacus chief executive Louise Petschler said.

The potent combination of high customer satisfaction through better service and better value deals on home loans and credit cards is one everyday Australians want to be part of.”

“As an industry we see customer satisfaction as a significant measure of our performance, so these latest results are very pleasing, as we stay ahead of the pack yet again.”

Source: The Adviser

Previous Article  Next Article

Today's Best Rates

Institution Product
Rate^ (%)
Rate* (%)
Summer Home Loan Discounted Variable 12 months 3.79 4.01 Go to site
The Online Home Loan (Owner Occupier <70%) 3.91 3.91 Go to site
Fresh Start Basic Home Loan (Owner Occupier) 3.99 4.05 Go to site
iMortgage Essential up to 90% LVR Purch & Refi 3.99 4.03 Go to site
Advantage Home Loan 80 Special (Owner Occupied) 3.99 4.03 Go to site
Offset variable <80% LVR - Owner occupier 4.08 4.10 Go to site
Institution Product
Rate^ (%)
Rate* (%)

^Standard rate for a $250,000 standard loan. The 3 year table shows loans that are fixed for 3 years.
*Comparison rates shown are based on a home loan of $150,000 for 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.
For information on how we’ve selected these “Sponsored” and “Featured” products click here.


2015 Partner Awards

Money partner of the year

AFR Smart Investor
Blue Ribbon Awards

Find out more

Twitter Facebook

© InfoChoice Pty Ltd ABN 93 061 105 735 AFSL and Australian Credit Licence number 349445

Although we cover a range of products, providers and services we don't cover every product, provider or service available in the market. The information and products contained on this website do not constitute recommendations or suggestions to purchase or apply for any particular product. Products included on this site may not suit your personal objectives, financial situation or needs. Please consider whether it is appropriate for your circumstances, before making a decision to purchase or apply for any product. If you are considering acquiring any financial product you should obtain and read the relevant Product Disclosure Statement or other offer document prior to making an investment decision.

Go to top