NAB customers to smell the difference

10/01/2012

NAB opened the first of its new-style branches at 800 Bourke Street, Docklands, in Melbourne on Monday, with three more stores to open in Melbourne over the next three months.

The new branch design is open plan, with more staff out from behind the counters, iPads and laptops available for the public to go online and a kids corner playing DVDs.

Among the new technology, NAB will have “intelligent deposit machines”, which can take loose coins, notes and cheques, counting the money and reading cheques with a four-way scanner. The machine delivers a printed deposit slip, and rejects any counterfeit money or foreign currency.

The branches will also use scent, music and digital displays to improve customers' experience, with subtle changes to the music's volume between the doorway, queuing area and the quieter meetings spaces. Digital displays will include trivia and community announcements.

Source: The Age