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Westpac internet banking fails on payday

03/09/2010

Westpac’s Internet banking service crashed again yesterday, for the second time this week. Tens of thousands of customers were left with no access to their accounts on what is a traditional busy Internet banking day, due to many employees being paid on a Thursday. On Tuesday Westpac customers were left without account access for over 7 hours because of an overnight Authorised Program Analysis Report (APAR) patch for their problems.

This latest crash could relate to "security" issues said bank insiders. In 2008 the Westpac online site was down for five days due to the Company failing to install proper backup that allowed their systems to be restored from a mirror site after a technician pulled a power cable at the Companies North Ryde Processing Centre.

Source: Smart Office



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