Business turning against NAB
27/10/2009
The TNS Business Finance Monitor (BFM) has shown a long-term improvement in business customers’ satisfaction with their banks since the BFM started in 2001. Looking at the trend in the last six months to September, 72.6% of business banking customers were satisfied with the relationship with their main financial institution (MFI).
However, each of the big four banks has seen decreased satisfaction, and the combined big four is down by 3% (to 69.6%).
Although ANZ has seen the biggest decrease in satisfaction by 5.1%, its satisfaction levels remain the highest among the big four at 72.7%. Westpac remains in second position (71.9%), followed by CBA (69.1%). NAB is trailing slightly at 65.4% with satisfaction decreasing 4.7% compared to 6 months ago.
Source: TNS
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