CBA streamlines small biz lending
01/12/2009
Commonwealth Bank is only now seeing results from the bank’s Local Business Banking initiative which was launched in the middle of 2007 and upgraded the call centre service, introduced more relationship managers and more business banking centre services for companies with up to $10 million of turnover.
Commonwealth is now getting higher ratings from small-business customers. The bank has had the biggest increase in customer satisfaction of the big four banks in the latest Roy Morgan Research small business owners survey, with a rise of 4.3 percentage points over the year to September.
Commonwealth now offers its SME customers a streamlined set of 13 products, down from 32.
Source: The Sheet
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