Service Provider

A company that buys ‘airtime' from a carrier and re-sells it to customers. The service provider is wholly responsible to provide service to the customer ie. telephone support and enquiries, billing services, complaints and any other issues. For example Telstra, Optus and Vodafone are carriers but AAPT, Primus, Newtel and Dingo Blue are service providers which use one or more of the carriers' networks.