Amex reward points to work like cash

American Express is expanding its card rewards program to allow customers to use accrued points to pay for travel, or travel services, at one of its 600 Travelscene American Express travel agents. The points are used like cash and can be spent in any way the customer chooses. Amex will also expand its concierge service to its Choices and Ascent programs whereby customers can ring to request any reward. $100 credit at Travelscene is accumulated for every 12,000 points.