ANZ in card fee error
ANZ charged its Visa credit card holders up to $100 extra on their accounts late in 2002 after experiencing a payment processing problem. People who received statements between December 27 and 30 were erroneously charged a “late fee” on their accounts.
ANZ admitted getting calls from angry customers who had been mistakenly charged the fee and says it is still investigating the problem. A spokesman said the bank wasn't sure how widespread it was and encourages affected customers to come forward. They would be notified in their statements, he said.