ANZ is still the most popular big bank

Commonwealth Bank's satisfaction rating has fallen along with most of the big banks in January. But National Australia Bank managed to hold its ground in terms of customer satisfaction. ANZ led the big four lower, falling 1.2 percentage points, outpacing CBA's 0.8 percentage point fall, figures compiled by Roy Morgan Research show. For ANZ, most of the fall came from non-home loan customers while CBA fell further with its home loan customers.

ANZ still ranks highest among the big banks on satisfaction, with a rating of 75.4 per cent at the end of January, the figures show. Westpac, which last year overtook CBA for the second spot in satisfaction, dropped 0.2 percentage points to 74.1 per cent. CBA is third at 72.7 per cent while NAB, which rose 0.1 percentage points, is at 71.8 per cent. Bendigo and Adelaide Bank and Members Equity are equal highest among the banks, both on 87.1 per cent.

Source: The Age

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