ANZ still our favourite big bank

ANZ has squandered the significant lead it enjoyed in retail customer satisfaction ratings for almost a decade with Westpac now just 10 basis points below ANZ’s rating.

Roy Morgan Research issued its latest consumer-banking customer satisfaction survey yesterday, putting ANZ first among the Big Four with a rating of 76.6 per cent.

Westpac has shown a marked improvement in its rating over the past few months and scored 76.5 per cent. National Australia Bank’s rating was 74.7 per cent and Commonwealth Bank’s was 74.2 per cent.

Source: Banking Day

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