ANZ use Facebook to find debtors

ANZ Bank collections staff allegedly created and maintained a fake Facebook profile under the name of Max Bourke to track and identify customers who had run away from their debts. The bank has started investigating the allegations but a manager confirmed that staff did create the fake profile to contact missing customers who were behind with their personal loans or credit cards. Disciplinary action will be taken if the bank decides that its’ code of conduct has been breached.

Source: The Age

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