Bank customers satisfied with low interest rates
The latest Roy Morgan Research consumer banking customer satisfaction research shows that the improved ratings of the big banks in 2013 were driven by home loan customers enjoying the banks' low rates.
At the same time, term deposit customers reported lower satisfaction.
Over the 12 months to December, the satisfaction rating of the Big Four banks increased by an average of 1.7 percentage points. Home-loan customer satisfaction rose by an average of 5.9 percentage points, while term deposit customers' ratings fell by an average of 0.9 points.
Source: Banking Day