Bank error in your favour – collect thousands

Many mortgage borrowers are paying thousands of dollars to their bank unneccesarily because their bank has made serious mistakes with their offset account. Mortgages that include an offset ability are designed to lower the total interest bill but mistakes can be made by the lender when the accounts are first set up say experts.

One ANZ customer found the bank had twice not included the savings he had in his offset account when they charged him interest. The bank promptly repaid him the money when notified of the error.

Experts say it is largely up to the customer to check and ensure that the interest being charged by their lender is correct.

Source: Sydney Morning Herald

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