Bank satisfaction continues to climb

In the latest customer satisfaction survey results for the half year to June Citibank was the most improved at 81 per cent, up 6.7 points from the half year to March. The highest rating in the industry is Bendigo Bank which achieved 91 per cent. Of the major Australian banks Westpac showed the biggest improvement up by 4.3 percentage points, St George was up by 2.9 points to 73.1 per cent, Commonwealth was last on 55.8 per cent, and ANZ continued to rate highest at 73.9 per cent.