Banks state their commitment to customers

NAB and Westpac held their Annual General Meetings yesterday and the CEO’s of both banks stressed their commitment to listening and responding to the concerns of customers.

David Morgan, CEO of Westpac, stated the importance of listening to customer gripes, maintaining banking services in rural communities, ceasing branch closures, and providing low-cost banking services. Westpac has set up a committee solely to deal with the bank’s social responsibilities.

While over at the NAB AGM, the chairman said that the bank would aim to improve its image as a “responsible corporate citizen”.

The Australian Financial Review, p65, 14/12/01

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