Business customers like big banks again

Business customer satisfaction with the big banks climbed to a record last month, continuing a trend seen throughout this year according to DBM.

By contrast, satisfaction with banks allied to the big four such as Bankwest and Bank of Melbourne is almost unchanged across the year, while satisfaction with the regionals such as Bendigo Bank and Bank of Queensland has fallen.

DBM managing director Dhruba Gupta said Commonwealth Bank improved the most in overall business satisfaction ratings this year, while Westpac consistently had the highest overall ratings. He said the only weakness in the results for the big banks had been in the small market (turnover $1 million up to $5m).

Source: The Australian

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