Business likes Bendigo Bank
Suncorp and Commonwealth Bank lead the way in posting some very big increases in business banking customer satisfaction, according to the latest TNS business finance monitor. Suncorp's rating rose 16.1 percentage points to 86.9 per cent in the year to May and CBA's rose 12.3 percentage points to 72.6 per cent over the same period. The investment that banks have made in business banking services, with more business centres, more relationship managers and improved products, appears to be paying off. All nine banks in the survey improved their ratings over the past year. Bendigo Bank is the most popular bank with business customers. More than 93 per cent of Bendigo business customers said they were fairly satisfied or very satisfied with the bank. Among the big four banks ANZ has the highest ratings while Commonwealth has the lowest.
Source: The Sheet