Business still doesn’t rate ANZ

ANZ remains in bottom place among the big four banks for customer satisfaction among business clients according to the monthly DBM Consultants' Business Financial Services Monitor (BFSM) despite improving its standing among business clients in the three months to September.

ANZ began its slide from third to fourth place on the BFSM, which tracks satisfaction among the big four banks, in December 2011 after it announced it would make its interest rate decision on the second Friday of every month.

“The slide (in customer satisfaction) more or less coincided with that announcement,” Mr Gupta said.

The September BFSM showed Westpac remained in first place across all sectors, while the Commonwealth Bank was ranked first among large- and medium-size businesses.

Source: Business Spectator

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