Commonwealth is still our favourite big bank

The major banks' satisfaction scores for personal customers have shown marked improvement over the last 12 months, largely because of interest rate reductions for home loan customers and a very high level of satisfaction with internet banking, according to Roy Morgan Research.

In the six months to November 2013, the CBA maintained its top ranking of the Big Four with its 81.9 per cent satisfaction rating, followed by NAB (79.4 per cent), Westpac (79.0 per cent) and ANZ (77.2 per cent).

Internet banking is now used by far more customers than are branches and with a high level of satisfaction. It is contributing to gains in overall customer satisfaction.

Source: Banking Day

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