Commonwealth makes some big promises

Commonwealth Bank is determined to improve its customer satisfaction ratings and is promoting a number of key customer promises. These include:

* We are determined to get back to you when we says we will,
* We are determined to make you think wow that was a pretty un-bank like conversation with a person in a bank,
* We are determined to make sure you only have the accounts you need, which can save you money on fees,
* We are determined to make your visit to a bank as hospitable as a five-star hotel; and
* We are determined to have ATMs just about everywhere

Source: Commonwealth Bank

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