Customers more satisfied with big banks
Major banks are closing the gap on regional banks on measures of customer satisfaction. The average satisfaction raring of ANZ, Commonwealth Bank, National Australia Bank and Westpac and the regional lenders is now five per cent, having been as high as 17 per cent six years ago.
Roy Morgan research publishes data on customer satisfaction with bank each month. Improving satisfaction is occurring as banks quickly increase market share thanks to the credit crunch and subsequent recession.
Source: Sydney Morning Herald