Diners Club makes a cost-saving call

Diners Club will trial an offshore call centre for Australian customers through its parent Citibank's regional offices. Melbourne call centre staff were informed of the decision two weeks ago.

Diners confirmed yesterday it would commence a trial through other regions, but said this would not necessarily mean the closure of the Melbourne office. Diners said it has to be “competitive on costs”, but it has enjoyed an “extraordinarily successful” year.

The local call centre takes enquiries from Australian cardholders and merchants.