Fill the branch gap up north

One disgruntled National Australia Bank customer is Frank Baldwin, whose northern NSW coast town of Urunga was one of the towns targeted by NAB for a rural branch closure. Mr Baldwin says he has already transferred some of his money to the Banana Coast Credit Union, ahead of the NAB branch closure on July 26. He's unhappy with the NAB's treatment and doesn't accept the bank's assertion that it was “looking after its valued customers” by providing Australia Post facilities when the branch closes. He's worried that this will mean getting a new PIN and passbook. And the nearest NAB branch is at Coffs Harbour, which is more than 30 minutes away.

Mr Baldwin is also hoping that the ANZ may step in and open a branch in Urunga, as it has done in the small Victorian town of Koroit. He says that the empty building left by the NAB is very suitable for a bank branch and that the council would be willing to lease it.

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