ING Direct is the most popular bank

According to the latest Roy Morgan consumer banking customer satisfaction survey, ING Direct maintains its position as the country’s most popular bank with a satisfaction rating of 86.9 per cent. HSBC has suffered a 2.3 percentage point falling in its rating over the past year and has a score of 73.7 per cent. But the real laggard is Citibank, whose rating has plunged 8.3 percentage points in the past year. It has a satisfaction rating of 58.9 per cent.

The spread of satisfaction scores among the big four is less than five percentage points. ANZ leads the group with a score of 75.1 per cent, followed by Commonwealth Bank, with 72.9 per cent, Westpac (71.8 per cent) and National Australia Bank (70.3 per cent). Of the four, Westpac has had the weakest performance over the past year and will slip behind NAB later this year if the current trend continues.

Source: Banking Day

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