ING Direct promises better services

ING Direct's wants to become the primary bank for more of its customers. For most of its history in Australia the bank has relied on its high-interest online savings account and mortgage products to attract business.

A few years ago it started expanding its product range, launching a transaction account and superannuation fund.

ING Direct’s chief operating officer, Simon Andrews said recent technology upgrades would free up staff from dealing with operational issues and allowing them to work on enhancements to products and services. “We are confident we can deliver a lot more features for customers,” he said.

Andrews said web services, phone and mobile banking and the bank’s customer relationship management will all get an upgrade. “We will add functions and redesign the experience.”

Source: Banking Day