ING Direct tops customer satisfaction ratings

ING DIRECT customers are the most satisfied of any bank in Australia according to the latest Nielsen Financial Services Monitor. According to the monitor 76 per cent of ING DIRECT's 1.4 million customers are satisfied with the bank.

ING DIRECT CEO Don Koch says the ranking reflects the customer centric focus of the bank. “We pride ourselves on making the customer experience simple and straight forward,” Mr Koch said. “Our products are always good value with no hidden fees and charges and we are proud of our Australian based contact centre staff.”

ING DIRECT also has the highest percentage of customers of any bank (73 per cent) who would recommend the bank to family and friends.

Source: ING Direct