ME Bank has highest customer ratings

Roy Morgan’s industry communications director, Norman Morris, said the overall bank rating of 77.9 per cent is the highest score in 15 years.

Morris said home loan customers have given their banks the biggest boost in ratings. Banks are also getting significantly higher scores on the issue of “fair fees and charges”.

Members Equity has moved ahead of Bendigo and Adelaide and of ING Direct to be the most popular bank overall, with a rating of 92 per cent.

Among the big banks, ANZ leads with a rating of 77 per cent, followed by Westpac (76.4 per cent), NAB (75.6 per cent) and Commonwealth (75.3 per cent).

Source: Banking Day

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