Most customers like their big bank
ANZ has ranked number one of the major four banks in customer satisfaction for the past six years, according to Roy Morgan Research. ANZ also has the lowest level of “dissatisfied” customers out of the major four banks. The difference between banks, however, is pretty minor. Seventy-six per cent of ANZ customers who count the bank as their main bank say they are satisfied.
At Westpac, the lowest ranked of the big four, the score is 71 per cent. And while all banks have been improving in customer satisfaction scores (with the recent exception of Westpac) the one bank that has made a fair first at lifting its customer satisfaction scores is Commonwealth Bank.
Source: Banking Day