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Mutuals get over 90% customer satisfaction

According to the latest Roy Morgan monthly poll, Australia’s big four banks received an average customer satisfaction result of 81.1 per cent. The mutual banks and credit unions achieved a satisfaction rating of higher than 90 per cent.

“We see through these figures the outstanding relationship our industry has with customers and the way the customer-owned business model delivers for consumers,” Abacus chief executive Louise Petschler said.

The potent combination of high customer satisfaction through better service and better value deals on home loans and credit cards is one everyday Australians want to be part of.”

“As an industry we see customer satisfaction as a significant measure of our performance, so these latest results are very pleasing, as we stay ahead of the pack yet again.”

Source: The Adviser

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