Mutuals liked by nine out of ten
Roy Morgan included customer satisfaction ratings for individual credit unions and building societies in its survey for the first time in data published this week. The top-rated credit union was the Teachers Credit Union, with a customer satisfaction score of 88.2 per cent, followed by Credit Union Australia (87.8 per cent), and Savings & Loans Credit Union (87.3 per cent).
The top-rated building society was the Heritage Building Society, with a customer satisfaction score of 90.9 per cent, followed by Greater Building Society (90.3 per cent) and IMB (90.1 per cent).
Source: Banking Day