NAB and CommBank are our favourite big banks

Latest customer satisfaction figures from Roy Morgan Research show NAB remains on top with a rating of 80.5 per cent, but the bank gained just 0.1 percentage point in November.

CBA added 0.4 percentage points to come in at 79.5 per cent.
Westpac was third at 77.1 per cent (up 0.3 percentage points) while ANZ had the biggest lift for the month, with 0.6 percentage points, but still lags at 75.7 per cent.

After being top-ranked in customer satisfaction for more than seven years, ANZ became the laggard among the big four last May. The drop coincided with ANZ going it alone in setting interest rates. Its ratings are down 1.9 percentage points on the year.

Source: The Age

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