NAB is our favourite big bank
National Australia Bank put its nose in front of ANZ in Roy Morgan’s October consumer banking customer satisfaction survey, the two banks had the same score in November, but, according to figures released yesterday, NAB was back in front in December.
The last time NAB could boast of having more satisfied retail customers than its big bank peers was in 2000.
NAB’s satisfaction rating for December was 78 per cent, compared with ANZ's rating of 77.9 per cent, Commonwealth Bank's 77.5 per cent and Westpac's 76.4 per cent.
Source: Banking Day