NAB is the most popular big bank – ever
Roy Morgan's customer banking satisfaction report has seen NAB score the highest of any major bank since the research began in 1996.
At 80.3% for September, NAB has gained 3.8% over 12 months to become “the clear market leader”, with much of the gain put down to rising satisfaction among non-home loan customers. Home loan customer satisfaction at NAB has decreased 1.4% over 12 months.
Each of the majors improved their overall satisfaction levels in September, with Westpac up by 1%, CBA up 0.7% and ANZ increasing by 0.5%. Westpac's September rise was attributed to increased satisfaction among home loan customers.
Source: Broker News