NAB still least popular business bank

Business banking customers are generally more satisfied with their bank than they were a few years ago but in recent months satisfaction ratings have declined for the major banks says the latest TNS Business banking satisfaction report.

In the six months to August, 73.4% of business banking customers were satisfied with the relationship with their main financial institution. However, each of the big four banks has seen decreased satisfaction, and the combined big four is down by 2.8% (to 71.0%).

Although ANZ has seen the biggest decrease in satisfaction by 4.5%, its satisfaction levels remain the highest among the big four at 73.7%. Westpac remains in second position (72.5%), followed by CBA (70.6%). NAB is trailing slightly at 67.8% with satisfaction decreasing 3.4% compared with 6 months ago.

Source: TNS