Netbank open for a chat

Commonwealth Bank customers will be able to chat with a staff member directly from the bank website when an upgrade now underway is complete.

Customers can already chat to staff from the website when they are applying for a new product, but online banking general manager Drew Unsworth said chat was in its infancy and only about 5-10 per cent of customers use it during the application process.

Commonwealth will also strengthen security for business customers with digital identities and authentication, and electronic signature capability.

Source: The Australian

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