Newcastle Permanent has highest customer ratings

The highest rating financial institution in the Roy Morgan customer satisfaction survey in December was Newcastle Permanent Building Society, with a customer satisfaction score of 93.8 per cent.

Other institutions with high ratings included the Teachers Credit Union, with a score of 91.9 per cent, Heritage Bank (90.7 per cent), IMB (90.1 per cent) and Bendigo and Adelaide Bank (89.5 per cent).

The majority of financial institutions in the survey have improved their ratings over the past 12 months – some by considerable margins. Macquarie Bank’s rating increased by 10.3 percentage points.

Source: Banking Day

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