Teachers is the most popular bank

ANZ may be bearing the brunt of a customer backlash after taking the lead in making out-of-cycle increases to variable home loan rates this year.

Its satisfaction score fell 3.1 percentage points in the three months to April, while NAB’s score fell 1.5 percentage points, Westpac’s fell 1.3 percentage points and CBA’s fell 40 basis points.

Among all financial institutions, Victoria Teachers Mutual Bank has the highest rating, at 96.8 per cent, followed by Teachers Mutual Bank, with 93.7 per cent.

Source: Banking Day

Advertisement