Telstra cuts, phone fault rise speculation
Telstra has cut spending on its basic phone network sparking fears that service delays and fault rates will escalate as a result. Claims by engineering firms contracted by Telstra to carry out $600 million worth of work a year say that they have received little or no work from the telco. Some firms claim that only 20 per cent of the total amount of work Telstra promised to carry out for 2000-01 is actually being completed. Meanwhile, Telstra's Global Connect managing director, Phillip Hastings, has rejected claims that Telstra's fault rates were increasing and said the telco was focusing on specific ares for maintenance.
‘Telstra cuts ignite fear of faults', The Weekend Australian, 3-4/03/01, p 3.