WAP banking still needs work

After Westpac launched its WAP service, the NAB and ANZ have completed trials for their WAP programs but are yet to officially launch them. The NAB and ANZ are learning from Westpac’s experiences with its WAP service (with a small customer base of 1000), with both banks waiting for the introduction of faster networks after Westpac users reported slow connection speeds and high costs. Head of e-strategy at Westpac, Mr Henry Wendt, admits that WAP transmission speeds are slow and that upgraded technology was needed for transactions other than basic account balances. Similarly, ANZ research found that improved encryption was required to ensure security. ANZ says it hopes to launch its WAP service by the end of the year.

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