Westpac shifts jobs to India

Westpac is moving 25 back-office data processing jobs from its operations centre at Concord in NSW to a third party in India. A previous plan to shift 475 loan processing jobs offshore last year was abandoned after the NSW government threatened to withdraw its business. The Finance Sector Union's Geoff Derrick said “The jobs that are going handle very sensitive customer details, including credit card details, as well as undertaking the very important service of providing special approvals on large or urgent cheques”. Westpac spokesman David Lording said that customer data would be kept on servers in Australia and that they would ensure the protection of data. “We have stringent privacy requirements for any offshore provider,” he said.

Advertisement