Which bank is still our favourite big bank?

National Australia Bank has suffered a heavy fall in customer satisfaction. According to Roy Morgan Research, NAB's rating fell 3.3 percentage points over the 12 months to May 2016 to 78.5 per cent. NAB Is now behind ANZ on 79.1 per cent, Westpac (79.2 per cent) and Commonwealth bank (81.7 per cent). NAB competed with CBA for the top position from 2012 through to 2015.

Source: Banking Day