Guard against PIN complacency

To ensure against unauthorised access to your account, never become complacent with the security of your PIN number. Keep in mind that the majority of complaints involving unauthorised ATM & EFTPOS transactions due to cardholder negligence with their PIN are normally resolved in favour of the card issuer. To avoid this situation and reduce the risk of unauthorised transactions:

  • keep your PIN or password secret and do not disclose it to anyone, including family and friends
  • don’t record you PIN or password on your card
  • don’t keep your PIN or password in an undisguised form on, or in, any item that could be lost or stolen with your card
  • try not to let anyone observe your PIN or password as you enter it