Guard against unauthorised transactions

When making payments via BPAY using telephone or online banking, it is important to record your transaction details (receipt number and time of transaction) in the event of a complication or dispute. At present, the payments system code of practice and EFT Codes of Practice, which ensure a high level of compliance amongst banks, building societies and credit unions is yet to extend to telephone and online banking services. For this reason, and to guard against possible unauthorised transactions, always record BPAY and other transactions made via telephone or online banking.