One third of Aussies use mobile phone banking
A KPMG study has found Aussies are not taking to mobile banking. The 31-country survey found just 36% of Australians use mobile banking, compared to 52% globally and 60% in Asia.
“Banks have been talking about mobile banking for years and we really haven’t had the level of adoption that some might have anticipated three or four years ago,” KPMG financial services partner Andrew Dickinson said.
Aussies cited security concerns and complaints that mobile platforms are not user-friendly as the reasons behind shunning mobile banking in favour of branch-based or internet banking.
Despite lagging behind global averages and bank customers in Asia, Aussies still pipped UK and American bank customers, where only about 30% use mobile banking.
Source: Australian Financial Review