Bank bushfire helplines and assistance information

Are you living in a bushfire affected area in New South Wales, Victoria, Queensland or South Australia?

Is your property currently impacted or damaged by a bushfire? Is your income affected by the bushfires?

Do you need to claim financial hardship from your bank or other lender as a result of bushfires?

Did you know that banks, credit unions and other financial institutions in Australia are ready to assist people and customers who are affected by fires.

Vanessa Beggs from the Australian Banking Association (ABA) said bank hardship teams are offering deferred loan repayments, fee waivers and loan restructuring.  

“Banks stand ready to support their customers through these very difficult times,” said Vanessa.

All banks have emergency assistance packages for customers in fire affected areas. InfoChoice has put together a full list of bank emergency assistance information pages and helplines.

Commonwealth Bank Bushfire Emergency Assistance Information.

Commonwealth Bank Helpline: 1300 720 814

Commonwealth Bank Business Helpline: 13 26 07

The Commonwealth Bank has put together an emergency assistance package for customers that includes:

Expediting eligible CommInsure claims and providing accommodation

Assistance for credit card, home loan and personal loan customers affected by fires

1. Waiving fees

2. Consider new loans

3. Assistance for business

Westpac Bank Bushfire Emergency Assistance Information. 

Westpac Bank customer assistance helpline: 1800 067 497. 

Westpac Assist provides information and support for customers in financial hardship.

Westpac has an emergency fire assistance package for customers. 

National Australia Bank Bushfire Emergency Assistance Information.

NAB Assist customer assistance helpline: 1300 683 106.

NAB provides information and support for customers in financial hardship.

NAB has an emergency fire assistance package for customers.

ANZ Bank Bushfire Emergency Assistance Information.

ANZ Bank customer assistance helpline: 1800 252 845.

ANZ hardship page has useful information for ANZ customers.

ANZ Bank has an emergency hardship assistance package for bushfire affected customers.

Other Bank Bushfire Emergency Assistance Information.

AMP Bank customer assistance page

Bank of Queensland customer assistance page

Bendigo and Adelaide Bank customer assistance page

ING customer assistance page

Suncorp customer assistance page

ME Bank customer assistance page

For information on how to donate money or goods and services to assist people or animals affected by fires in Australia, see InfoChoice News.

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